The reopening date has been set for Friday, June 19 unless local and state authorities issue new restrictions. On this date we will also reopen the Isla Navidad Country Club.
Yes. We have information that the water in the pool does not represent a risk of contracting the virus, but social distancing is highly recommended. Regarding the beach area in front of the hotel, it can be used, as long as social distancing guidelines are followed and we do not have any other restrictions imposed by local and state authorities.
The use of a face mask will be required upon arriving to the resort as a part of your own PPE equipment (Personal Protection Equipment). The face mask will also have to be used in all public areas (provided by the guest). However, face masks will be available for purchase in the hotel’s boutique and mini market in case you need additional supplies.
-Temperature will be taken to all guests entering the resort or the hotel. In case your temperature is higher than 99.5°Fahrenheit, access will be denied. In case a guest has as fever or any of the Covid-19 symptoms, the house doctor will have to conduct an evaluation.
-You will be asked to fill out a questionnaire upon arrival.
-Food and Beverages will be served taking into consideration the sanitization processes and of social distancing set by local and state authorities.
-In case you have any additional questions we kindly ask you to consult all the protocols that will be implemented in guestrooms and public areas in our web page www.islanavidad.com.mx
The sanitary check points that exist today if you are traveling from Guadalajara or Colima are: Tlajomulco, San Marcos and Marabasco (before crossing the bridge to Cihuatlan). From Puerto Vallarta: Boca Tomatlán, El Tuito, and Bahía de Banderas.
The antibacterial gel will be placed throughout all public areas for the use of all guests such as restaurants, lobby area, hallways, pool area as a preventive measure and according to the new sanitization and hygiene norms established by local and state authorities. The hotel will be providing the gel, however you are welcome to bring your own for your personal use.
All beverage service will be done by a waiter who will be in charge to bring your beverages to your lounge chair or table around the pool and beach areas. The wet bar area and the bar area will be closed until further notice to make sure we can comply with social distancing measures.
Yes. The capacity will be reduced by 50% and we will comply with social distancing guidelines separating tables 6 feet from each other. We will comply with all guidelines provided by state and local health authorities in terms of social distancing and capacity guidelines. We will also use mostly outdoor areas.
Yes, this is correct.
All kitchen personnel has been trained over the past weeks and knows perfectly the norms of the Health Department with regards to food preparation and prevention such as: use of face masks and rubber disposable gloves, which are changed constantly and as needed, cleansing and disinfection of equipment and work tables, the washing of hands after each process or at least every 30 minutes.
The hotel will comply will all of the protocols established by state and local authorities as well as the WHO (World Health Organization) such as: sanitizing all areas. The Kids Club caretaker will always use a face mask and rubber disposable gloves. All of the objects and materials used in this area will be cleaned and sanitized constantly. Social distancing and the use of masks for children will be required.
The fitness center and spa will remain closed until further notice. The beauty salon will be open, but clients will have to make an appointment in order to comply with social distancing guidelines.
The luggage will be handled by the doorman only and must be sanitized before entering the hotel. The car will have to be parked by the guest in our very ample parking lot. The doorman will point you in the direction of the parking lot. The doorman or bellman will pick you up in a sanitized golf cart to bring you back to the main lobby. The car keys will remain with you at all times.
Yes, we have a house doctor available 24/7 who actually lives on the property. Additionally, we have an in-house emergency clinic and an ambulance to take guests to a nearby hospital in case it is necessary. All of the services have an additional cost that will be provided by the doctor.
With the processes and protocols established by health authorities, such as washing and disinfecting utensils with chlorine and iodine containers. As well as the use of industrial dishwashing soap and a washing temperature of de 74 to 83°C (165 to 190 degrees F).
On a daily basis. Using the new protocols for cleaning and sanitization established by the health authorities. For more information, you can consult our webpage www.islanavidad.com.mx
With bio degradable chemical products and very high temperatures. They will be changed on a daily basis. For more information, you can consult our webpage www.islanavidad.com.mx
Yes. Our personnel will be wearing facemasks at all times until further notice and our kitchen, food and beverage, and maids will be also using rubber gloves that will be replaced frequently or as needed. Also, all of our personnel goes through a sanitary checkpoint upon arriving at the hotel’s employee entrance.
The golf course will be opening to the public on Wednesday, June 17. Tee times must be reserved in advance and will be available from 9:00 AM to 2:00 PM. New sanitization and social distancing protocols will apply. For reservations and information please contact Gabriel Rosas at [email protected] You can also call at (314) 331- 0500 and we will connect you to the clubhouse.
Yes. It is possible to cross at any time. Upon returning to the hotel, the guests will have to go through the sanitary checkpoint, that is located on the pier/dock, where you will be checked as if you were arriving for the first time to the property. We recommend the use of a face mask at all times.
Yes. You can cancel or make changes to your reservation up to the day of your arrival without penalty as long as you have made your reservation directly with us. For cancellations and changes for reservations made with third-party vendors, we recommend that you verify with them.